Can I order direct from you?
Yes, if you live in the UK, we offer a mail-order service direct to customers
If I live outside the UK where can I buy your products?
Please contact us, preferably by email, telling us where you are and we will give you information regarding the nearest stockists
How do I place an order, do you have an online shop?
We do not have an online shop. If you live in the UK, please either call us or preferably send us an email, telling us where you are and what you are interested in ordering. We will then give you costs and delivery options depending on your order.
How can I make payment?
If you are in the UK, you can either send us a cheque with your order or make payment direct to our account via bank transfer. Details will be sent to you by email at the time of ordering. PAYPAL is also an option. If you are sending payment from outside the UK we will need to receive payment by bank transfer or Paypal.
Can I pay with a credit card over the phone?
Currently, we do not accept credit or debit cards. However you can pay us by card through PayPal. We will let you know how to do this at the time of ordering.
How soon will I receive my order?
We aim to dispatch orders within 48 hours of receipt of payment via bank transfer or Paypal. Dispatch will take a few days more if your payment is via cheque. For larger overseas orders please contact us direct.
How do you ship orders?
Within the UK, small single items are sent by 1st class post. For larger items being delivered within the UK, or for overseas orders, we dispatch via courier. We use either UPS, Fed EX, DHL, TNT or European road transportation, depending on which country you are in and the size of the shipment.
I am interested in becoming a stockist how do I go about this?
Please contact us by email, telling us about your Company and what you are interested in stocking and we will give you information on how to become a stockist.
What can I use Renaissance Wax on?
Renaissance Wax can be used to protect almost any surface from paper to stone, including wood, metals(including brass, copper and silver to create a barrier against tarnishing), marble, granite, stone, leather, ceramics, ivory etc. For more information please click here.
Can I use Renaissance Wax to protect things outdoors?
Yes Renaissance Wax has been used extensively, around the world, to protect outdoor items such as wooden furniture, brass plaques on monuments, metal sculptures, and cars for example.
Does Renaissance Wax contain silicone?
NO, Renaissance Wax does not contain silicone.
Silicone is not something that is approved of in the field of professional restoration and conservation due to the damage that would be caused trying to remove it. Professional restorers and conservators must be able to safely remove any surface treatment used on an antique, if a better solution becomes available in the future. Our wax is used by museums and restorers of every kind around the world.
Does Renaissance Wax contain a UV filter?
Renaissance Wax does not contain any UV filters. To be effective, the filter (an oil) would need to be incorporated in a sufficient concentration – which would wreck the hardening and clarity of Renaissance Wax.
Can I use Pre-lim on silver?
No, Pre-lim is a mildly abrasive paste and should therefore not be used on any semi-precious or precious surfaces such as silver.
What is the difference between Pre-lim and Renaissance Metal De-Corroder?
Pre-lim is a mildly abrasive paste used to treat areas of corrosion on flat/smooth metals such as swords / armour and metal coachwork on cars.
Renaissance Metal De-Corroder is a gentle laboratory-style fluid more suitable for intricate items ( e.g clock parts / old coins) that can be dropped into a bath of the solution. It can also be painted or swabbed on to larger surfaces that cannot be immersed.